Support
Something not working, or a question the answers below don’t cover? Write to support@toffe.app.
Restore a purchase
If you bought Toffee Plus and it isn’t showing, open Settings in Toffee and tap Restore purchases. On a new iPhone or iPad the welcome screen has Restore purchase too. It finds what was bought with the Apple Account you’re signed in with.
Manage or cancel a subscription
In Toffee’s Settings, tap Manage subscription — it shows while a subscription is renewing — or open the Settings app, tap your name, then Subscriptions. If you cancel, nothing is deleted: every pet and log stays, and you can keep logging. Refunds are handled by Apple, at reportaproblem.apple.com.
Leave a household
Open the Pets tab and tap Leave household. Everything already on your iPhone or iPad stays as your own copy; it just stops syncing. If the household is yours, Manage sharing removes someone, and Stop sharing ends it for everyone — each person keeps what they have.
Reminders aren’t arriving
If the Reminders row in Toffee’s Settings shows Turn on, tap it. If notifications were turned off before, switch them back on for Toffee in the Settings app, under Notifications. A reminder that falls in your Quiet hours is held until they end, never skipped. And each pet’s profile has Remind me on this iPhone (this iPad on an iPad), which has to be on for that pet’s reminders to reach that device.
Export your data
There’s no full backup yet. Once you’ve added an expense, they export as a spreadsheet: open Spending from the Pets tab, then Export › Spreadsheet (CSV). With Toffee Plus, open a pet from the Pets tab and tap Prepare a report for a PDF of their weight, medications and visits, tap their Health card, then Share, for a health record with their vaccinations and certificates, or tap Sitter sheet on the Pets tab for a PDF of every routine and number to leave with whoever looks after them, ready to save or share.
Turn off iCloud sync, or delete your data
In Toffee’s Settings, tap iCloud sync to stop syncing this device. Everything stays on it and in iCloud. How to delete a pet, everything on your iPhone or iPad, or Toffee’s copy in iCloud is in the privacy policy.
Common questions
Does Toffee work on iPad?
Yes. Toffee is for iPhone and iPad with iOS 17 or later, and on iPhone Duo, folded or open. With room to spare — on an iPad, or an iPhone Duo opened out — each tab spreads across two panes. There’s no Android version.
Does it work for cats?
Yes. Toffee is for dogs and cats. Cats get their own routine to start from — breakfast, dinner and the litter tray — and their own mascots.
Can I keep my pet’s vaccination records?
Yes, with Toffee Plus. Each pet gets a health record: vaccinations with a heads-up two weeks before each runs out, allergies and conditions, vet visits and what they cost, and certificates scanned with your camera. “Check a date” shows what’s valid on the day a kennel or a trip needs it, and the record shares as a PDF with the certificates attached.
Does my partner need to pay?
No. With Toffee Plus you invite the people you live with, and they join free, with everything the household has.
What happens if I stop paying?
Nothing is deleted. Every pet, reminder and log stays, and you can keep logging. You can’t add a pet past 2 or invite anyone new, History older than 30 days is dimmed until you come back, iCloud sync pauses, and the weight chart, vet report and sitter sheet wait for you. Health records stay readable and editable, with their reminders, and any document in them still shares; adding to them and sharing the record PDF wait too.
Do I need an account?
No. There’s nothing to sign up for. If you turn on iCloud sync, it uses the Apple Account already on your iPhone or iPad.
Where is my data?
On your iPhone or iPad. With iCloud sync on, a copy goes to your own iCloud — not to a server of ours — and we can’t read it.
Can I export my data?
Not as a full backup. Your expenses export as a spreadsheet, with Toffee Plus the vet report, health record, spending report and sitter sheet are PDFs you can save or share, any document in a health record shares as it is, with or without Plus, and with iCloud sync your data is also in your own iCloud.
What does the photo match do with my photo?
It suggests the closest drawing. The photo is checked on your iPhone or iPad and not kept — unless you choose to use it as your pet’s picture. Then it’s kept on your iPhone or iPad, and in your iCloud if you use sync.
Does it work with Siri?
Yes. Say “Log breakfast in Toffee”, “Start a walk in Toffee” or “What’s left in Toffee?” — it answers without opening the app.